Information we process

Account and identity

When you sign in, we may store your name, email address, sign-in provider identifier, VoxInk user ID, account links, plan, quota and entitlement state. Depending on the platform and sign-in method, an account may also include a phone number or an approximate country used for account operations, security or analytics.

Voice and requested text processing

When you start recording, audio is sent to a speech provider for transcription. Direct streaming is normally transient. If a live connection fails, VoxInk may temporarily buffer a bounded recovery recording on the device and server. Recovery files are removed after processing or failure, with automated cleanup for crash residue.

Transcribed, translated, polished, clipboard and actively selected text is sent only to perform the feature you request. Ordinary voice typing is not kept as a dictation-history product. Operational and security logs may contain content-free request metadata and controlled error categories.

Meetings

Meeting transcripts and related metadata may be saved to your account so that you can review and delete meeting history. They remain until you delete them, delete the account, or they are removed under an applicable retention rule.

Documents and images

Document translation processes the source file or image, extracted text/OCR, translated content, previews and exports. For jobs created after the production retention cutoff, job content is scheduled for deletion within 24 hours. Some jobs created before enforcement began are isolated as legacy data and may remain longer while controlled migration and cleanup are completed. They are not exempt from deletion requests; contact us if you want associated legacy document data removed.

Content-free document telemetry—such as job status, format, language pair, page count, duration, tier and controlled error class—may be retained for up to 180 days. It does not intentionally contain document text, images, filenames or access tokens.

Analytics and diagnostics

We process product interactions, onboarding/funnel events, feature usage, app/platform version, plan and quota usage, error classes, and limited device or network identifiers for functionality, analytics, reliability, fraud prevention and support. Funnel events may be retained for up to 90 days. We do not intentionally place voice, transcript or document content in analytics events.

Payments and subscriptions

Apple, Google Play or Stripe handles payment credentials. VoxInk receives transaction, product, subscription, entitlement and limited payment metadata needed to activate plans, reconcile purchases, prevent fraud and provide support. VoxInk does not receive full card or bank-account details.

Feedback and support

If you contact support or submit feedback, we process the contact details, message, diagnostic context and any image or video you choose to attach. Do not include information that is not needed to resolve the issue.

Accessibility, keyboard and clipboard

Android Accessibility is optional. When enabled, VoxInk may inspect the focused input state, current app context needed for the floating control, and text you actively select for translation. Selected text is held briefly on-device and sent only when you request translation. VoxInk is designed not to read passwords, PINs, payment fields or unrelated screen content.

The iOS keyboard uses Full Access for network communication required by requested transcription and translation. VoxInk does not use it to build a general keystroke history. Where automatic insertion is unavailable, VoxInk may place a result on the system clipboard; clipboard behavior is also controlled by the operating system and other apps you authorize.

Service providers

Providers process information under their own terms and privacy policies. We do not promise that a provider has a particular training or retention practice unless that practice is confirmed by its applicable contract or published terms.

Retention, security and deletion

• Temporary voice-recovery files are removed after processing/failure, with safety cleanup for abandoned files.
• New document-job content is scheduled for deletion within 24 hours; the legacy exception is described above.
• Document telemetry may remain up to 180 days and funnel events up to 90 days.
• Account, meeting, quota and entitlement records remain while needed to provide the account or until deletion.
• Transaction, chargeback, fraud, security, deleted-account tombstone and legally required records may remain for the applicable operational or legal period. Where practical, retained records are dissociated from the deleted account.

Data is encrypted in transit and production access is restricted. No security measure is perfect, but we use access controls and minimization appropriate to the service.

Clearing app data or uninstalling removes local data; it does not delete your server account. Use the account-deletion instructions or email privacy@voxink.ai.

Your choices and contact

You can disable microphone, Accessibility, overlay, keyboard Full Access and other optional permissions in system settings. You may request access, correction or deletion where applicable. Individual meeting or document controls may also be available in the product.

Privacy and deletion: privacy@voxink.ai
Support: support@voxink.ai

VoxInk is not directed to children under 13, and we do not knowingly collect personal information from children under 13. We may update this policy as the service changes; the current effective date appears above.